Sure would like to see if others have had this problem and suggest solutions. uninstall usb hub and delete drivers and have WU reninstall usb hub drivers. It's clear the problem is between Microsoft - Dell - Intel, a lack of testing. Check device drivers, including the displaylink driver, better yet download newest and install. Diving into driver details does show that Microsoft installs a default Intel driver dating back to 2017 or 2018, while DellĪnd Intel provide newer drivers, none of these are working. We have covered the basics by setting the desired 'primary display' in settings to one of the external displays. The second step taken what to uninstall the drivers after the default Windows update and re-install the latest driver suite from Dell, again repeating the same steps and again resulting in unstable multiple monitor support when docking the laptops. Some of the steps taken to this point have been to, uninstall the Intel Driver suite provided by Dell, allow Windows to install the default drivers, re-run Windows update for any changes and test, unfortunately this did not resolved the video management The new WD series are working fine, the older are NOT. Also under some cases the user can toggle the monitor power to off, forcing the laptop to default to the built inĭisplay, login and then reconfigure all the setting for the external monitors.ĭell has two current generations of Docks, the pass through that are driverless known as Dell Dock's, and newer WD series that require USB-C for Network, Video and Audio support. Video to refresh, then re-docking and spending considerable time going back into the display settings to re-adjust all of the personalization. We are observing with Multiple Dell Latitude systems post upgrade to Windvideo support for multiple external monitors when docking a laptop fails, presenting the users with a black screen, that is only resolved by undocking, allow the

Windows 10 docking station settings